QA Technical Assistant
12‑month fixed term contract
Hybrid working, 2 days in the Barnsley office
This is a fantastic role for a proactive, detail-driven individual who enjoys analytical work, understands operations and lender requirements, and thrives in a position that combines independent problem-solving with cross-team collaboration. It's ideal for someone who wants to deepen their technical knowledge and play a key part in driving quality, risk management and continuous improvement across the business.
About the Role
- Support the Oversight and Complaints Manager in ensuring compliance with Risk Management Guidelines and Quality Assurance standards.
- Provide assistance to team members to meet evolving requirements set by lenders, and panel surveyors, including handling ad‑hoc or specialist requests.
- Help fulfil lender‑specific contractual obligations for new and existing clients by carrying out quality audits to ensure compliance.
- Conduct Quality Audit activities and monitor the effectiveness of audit processes against lender, and RICS requirements.
- Monitor and maintain standards across the company and panel surveyors.
- Contribute to strategy development and implementation to ensure customer needs are met.
What We’re Looking For
- Familiarity with Residential Survey and valuation Quality Assurance sector with working knowledge of lenders' guidance notes and reporting standards.
- Strong working knowledge of Landmark Quest, Rightmove, CoreLogic and Microsoft Office applications (Outlook, Word, Excel).
- Ability to collate, interpret and present risk‑based information clearly, both verbally and in written form.
Why Apply?
- Make a Real Impact: This role sits at the heart of quality, risk, and operational excellence. You’ll directly influence the standards and performance of the business, helping shape processes that protect the company’s reputation and strengthen our service delivery.
- Expand Your Professional Expertise: You’ll develop deep, specialist knowledge in residential surveying, valuation processes, and lender requirements — experience that is highly valued across the industry and opens doors to continued career progression.
- Career Growth and Progression: For those who want it, this position could provide a potential pathway into broader quality, risk, or operational or roles. You’ll build knowledge and capabilities that align with long‑term development and succession planning.