Maintenance Coordinator
Based in Lincolnshire.
Mon -Fri 08:00-16:30)
Salary £25,000 - £30,000
Our client is looking for a Permanent Maintenance Coordinator for an Industrial Door company.
The ideal candidate should have experience in Maintenance / Engineering Coordination, Admin & Clerical ideally with industry knowledge.
Job purpose
To coordinate Engineers by region ensuring works are planned and that engineers have access to required materials and tools, whilst working to KPI’s & SLA’s. Liaising directly with Customers, ensuring customer portals are updated accurately.
Main duties
Operations
• Assist Regional Support with logging and issuing call out’s
• Check engineers are following ‘Safety Absolutes’ during telephone conversations /FaceTime calls
• Check plant/equipment is correct with engineer BEFORE attending to reduce avoidable down time
• Plan work in advance based on supplier delivery dates
• Keep engineers productive by ensuring there are always ‘floating’ jobs on their vans/servicing
• Forward plan engineer resource to cover high workloads/planned holidays/peak periods
• Check all completed jobs in ‘real time’ and action accordingly
• Promote a strong health and safety work ethic.
• Preparing Health and Safety documentation/Risk Method Statements
Customers
• Deliver an excellent service delivery for both regional & key account customers
• Achieve ‘turn around’ times on jobs so they are within agreed SLA’s
• Deliver ‘first time fix’ through engineers
• Keep customer updated throughout; and deliver bad news first
Financials
• Achieve monthly regional target
• Actively reduce ‘aged’ jobs to achieve agreed SLA’s and KPI’s
• Ensure ‘Van Stock’ and ‘Container Stock’ procedures are adhered to and stock replenished
Reporting
• Achieve daily, weekly, monthly routines
• Update all systems in ‘real time’ for clear visibility
• Report on poor data quality and/or data issues within agreed time frames
• Report on warranty / call back / non-productive activities within agreed time frames
People (direct reports; engineers)
• Lead by example; and challenge inappropriate behaviour
• Attendance, absenteeism, performance management, HR issues
• Report any identified training needs
To apply click on the link below or email jayne@jgtechnical.co.uk for more details.